I've had a FitBit tracker on my wrist for about two years, first the Flex, then the Charge, which was a Christmas gift from Husband last Christmas. Less than seven months ago I had a brand new Charge, what I currently have is a Charge where the adhesive has failed and the tracker is pulling away from the band. FitBit customer service is sending a new one, after I sent them a picture of the damage.
The FitBit Flex was bought for me by my employer. The band broke twice, with the plastic pulling away from the clear window, FitBit replaced the first band, the other got replaced when the Flex stopped charging and they sent me a whole new Flex. Kudos to their customer service for putting things right, but the build quality of their products just isn't good enough for me. Every FitBit product I've used has broken in less than a year of use.
Enter the Garmin vivofit 2. Battery powered, so no charging, and the batteries should last a year. Waterproof to more depth that I'd get to, so I don't have to take it off to shower. Tough clasp that locks in place. I've lost the tracking on floors climbed, but that wasn't important to me, and I never knew if I'd log 9 or 11 floors on the way in to work. I still have step tracking and sleep tracking, the two features that were most important to me.
Now I have an always-on digital watch, and it's pretty nifty. Weighing in at 25g, it weighs a whole gram less than the Charge did. I gained the Move Bar, a red line that comes on when I've spent too long sitting. It's fun to get up and walk until it goes away. So long, FitBit, and thanks for all the fish.